Thank you for choosing our gardening services. We strive to provide the best possible service and ensure customer satisfaction. Please read our refund policy carefully.

1. Service Guarantee

We guarantee the quality of our gardening services. If you are not satisfied with the service provided, please contact us within 48 hours of the service date to discuss your concerns.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

- Service Not Performed as Agreed: If the service was not performed according to the agreed-upon terms and conditions.
- Damage to Property: If our team caused significant damage to your property during the service.
- Unsatisfactory Results: If the results of the service are significantly below the expected standard, as determined by our assessment.

3. Non-Refundable Services

The following services are generally non-refundable:

- Completed Services: Services that have been fully completed and meet the agreed-upon standards.
- Change of Mind: Refunds will not be issued for changes of mind or circumstances that are not related to the quality of the service.
- Incorrect Information: If the service was performed based on incorrect information provided by the customer.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Notify us within 48 hours of the service date with a detailed explanation of the issue.
2. Provide Evidence: Submit photos or other evidence to support your claim.
3. Assessment: We will assess the situation and may arrange an on-site inspection.
4. Resolution: We will offer a resolution, which may include a partial or full refund, or a re-performance of the service.

5. Refund Amount

- Partial Refund: A partial refund may be issued if only part of the service was unsatisfactory.
- Full Refund: A full refund may be issued if the service was completely unsatisfactory or not performed at all due to our error.

6. Refund Method

Refunds will be issued using the original payment method. Please allow 7-10 business days for the refund to be processed and reflected in your account.

7. Cancellation Policy

If you need to cancel or reschedule a service, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

8. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at:

LPGardening

07562 946864

LouisP

We reserve the right to amend this refund policy at any time. Please check our website or contact us for the most current version.